Contact Us

This page explains how to contact the Non Gamstop Casinos editorial team, what we can help with and which questions are better sent elsewhere. We are an independent information site. We are not a casino, and we cannot see or change any account you hold with an operator.

Disclosure: some casinos we feature may pay the publisher a commission if readers sign up through our links. Commission does not decide rankings or the content of our reviews.

What you can contact us about

We welcome messages that help us keep our guides accurate and useful. Typical reasons include:

• Corrections: a bonus term, payment detail or licence statement that looks out of date or wrong.
• Reader feedback: a topic you would like explained, such as wagering requirements, withdrawal checks or game contribution.
• Your own experience: something you encountered with a listed casino that we may want to review.
• Site issues: a broken link, a page that will not load or text that is unclear.
• Business and editorial questions: how we select and rank casinos. Our About Us page describes who we are and our approach.

What we cannot do

It is better to know this before you write, so you are not left waiting for a reply we cannot give.

• We cannot release or speed up a withdrawal, reopen a closed account or reverse a bonus decision.
• We cannot act as a go-between in a dispute, and we cannot guarantee any outcome.
• We cannot give legal, financial or medical advice.
• We cannot lift a GAMSTOP exclusion or advise how to get around one.

If you have a problem with a casino

Start with the casino itself. The steps below usually give you the best chance of a clear answer.

1. Check the casino's terms and conditions for the rule that applies, such as the bonus expiry, maximum bet or withdrawal limit.
2. Contact the casino's customer support through live chat or email, so you have a written record.
3. Keep screenshots, transaction references and the date and time of each exchange.
4. If the reply is unsatisfactory, use the casino's formal complaints procedure and ask for the final decision in writing.
5. Check which regulator or dispute body the casino names in its terms, and whether it handles complaints from British customers.

Be aware that operators holding only overseas licences may not be covered by UK Gambling Commission complaint routes or dispute services, so your options can be narrower. Read the licence details before you deposit.

What to include in your message

A short, specific message gets a better reply. Please tell us:

• the page or casino your message concerns;
• what you saw and what you think is wrong or missing;
• the date you saw it, as terms change often;
• a link or screenshot if you have one.

Please do not send passwords, full card numbers or identity documents. We will never ask for them.

Response times and how we handle feedback

We read the messages we receive and aim to check factual corrections against the casino's current published terms. We do not publish a guaranteed response time. Where a change is justified, we update the page and the date shown at the top of it. Some details, such as bonus offers, can change without notice, so always confirm current terms on the casino's own site before you take part.

Support if gambling is causing you harm

If gambling is affecting your finances, relationships or wellbeing, help is available and confidential. In Great Britain, GamCare runs the National Gambling Helpline on 0808 8020 133 and offers online chat. You can also register with GAMSTOP to exclude yourself from gambling companies licensed in Great Britain. Many operators also provide deposit limits, loss limits and self-exclusion tools, and blocking software can restrict gambling sites on your devices.

Our Responsible Gambling page explains these tools in more detail. Gambling should never be treated as a source of income or a way to solve money problems. You must be 18 or over to gamble.

Before you write: quick answers elsewhere

• For how we assess casinos and their offers, see our guide to non GamStop casinos.
• For the rules that apply to use of this website, read our Terms and Conditions.

Thank you for helping us keep this information accurate. Every message that points out an error makes the site more reliable for the next reader.